General conditions of sale                                

1.- Purchase of products and services through Atecre, SA

In the present document Atecre, SA establishes the purchase and return policy set for the "Atecre, SA" service, which allows the consumer to purchase on-line products and / or services marketed in establishments that operate under the Atecre, SA brand.

1.1.- Order.

The user must contact Atecre, S.Apara that a budget is made adapted to their need which may pay the payment from the website of Atecre, S.Amed a specialized url for him.

1.2.- Confirmation of the Order.

Once the user's budget has been made and confirm that everything is correct. We will proceed to the charge taking care that no further cancellations will be made.

1.3.- Form of Payment.

The user will be redirected to the payment gateway of Redsys which will be in charge of managing everything. Once the payment is completed or canceled, the user will be sent to the page of Atecre, SA

1.4.- Pick up at the chosen establishment.

The user can pick up the order only in the establishment of Atecre, S.Acon address: Industrial Polygon, El Paso Avenue, Majuelos Avenue, 43, 1, 38108 San Cristobal de La Laguna, Santa Cruz de Tenerife.

The order will be prepared in that store at the set time, and the user will have room to pick it up after 24 hours, indicating the order number. After this period of 24 hours, if the user does not pick up the order, the chosen establishment may cancel the same, without the user's right to refund the amount paid for the order not picked up.

The Order Number will have been sent to the user by email.

2.- Cancellation of the order.-

Attended that once formalized the order, the chosen establishment will proceed to prepare the same, and will remove the products chosen from the direct sale to customers of the store, the order can not be canceled, in any case, once confirmed the same in the application.

The Application will request definitive confirmation to the user once the order is completed and before making the payment. This confirmation is made provided that the order can not be canceled, in any case, once the payment is made.

3.- Return policy of the products.

Our software does not allow the return or offer reimbursement for software products (licenses).

El producto debe ser devuelto al centro de pedidos de Atecre, S.Aen un plazo de 14 días desde la emisión de la «RMA». Los productos en caja deben ser devueltos en su embalaje original incluyendo todos sus accesorios, manuales, documentación y certificado de registro que se enviaron con dicho producto. Si el artículo se devuelve sin haber sido abierto y en su caja original, se le ofrecerá un cambio o reembolso utilizando el mismo método de pago que usted eligió en un principio, excluyendo los gastos de envío. Si la entrega de su producto ha sido a través de descarga electrónica, se le pedirá que rellene y envíe la Carta de destrucción de Atecre, S.A o que complete el proceso de confirmación o destrucción.

4.- Limited warranty.

Products related to the software do not have a guarantee.

Products that are not software related have a 2-year warranty, if the following conditions are met:

  • The product has not been handled by the customer.
  • The product is in good condition.
  • The place where the product is located meets the requirements indicated by its specifications.

5.- Disclaimer

The conditions of purchase and return established in this document replace any other type of express or implied warranty. Atecre, SA excludes and expressly rejects any liability for other guarantees.

Atecre, SA is exempt from any liability for claims about defects in the product caused by improper use of the product by the consumer, improper selection, incorrect application of the product or improper preservation of the product.

6.- Current legislation.

The following terms and conditions will be interpreted and executed in accordance with Spanish legislation.

The parties shall use their best efforts to resolve, through negotiation, any conflict, controversy or dispute that may be related to the provisions of this agreement. For any doubt, question or difference that may arise between the parties, the parties, expressly waiving their own jurisdiction and domicile, submit to the Jurisdiction and Jurisdiction of the Courts and Tribunals of the city of Santa Cruz de Tenerife and their superiors hierarchical

7.- Contact.

For any doubt, problem or query, the buyer may contact Atecre, SA, with CIF: 0A38031878, and social address in coming El Paso, 43 (Los Majuelos) 38108 - La Laguna (Tenerife) Spain. The buyer can contact the email address: